Although HelloFresh is a valuable subscription service for healthy meals, you may want to cancel it at some point. Thankfully, you can cancel HelloFresh anytime, and it’s easy to do. So how exactly do you cancel it, and can you get a refund?
To cancel HelloFresh, you must log in to the website and cancel the subscription in your account settings. You should cancel it five or more days before your next scheduled delivery. Otherwise, you’ll be charged. To get a refund for an order you’ve received, you must contact HelloFresh.
This article will discuss how to cancel HelloFresh and get a refund in greater detail. Read on if you want to learn more.
Can You Cancel HelloFresh and Get a Refund?
You can cancel HelloFresh and get a refund, but the processes are separate. To cancel, you can go to your account settings. You must contact HelloFresh directly by phone, live chat, or email to get a refund. You need to give a valid reason for your refund request.
You must cancel your HelloFresh subscription before you are automatically charged for your next order. You can still cancel after this period, but you’ll be charged for the next order because it will already be on its way. If that happens, you’ll need to request a refund once the order arrives, but HelloFresh might not grant you a full refund in this instance.
To be safe, you should try to cancel your subscription five or more days before the next delivery is scheduled. That way, you won’t be charged for any additional unwanted orders.
Canceling HelloFresh is easy. Here are the main steps to cancel your subscription:
- Log in to the HelloFresh website.
- Go to your settings.
- Cancel your subscription from your settings!
Unfortunately, canceling your subscription is the easier part of the process. Getting a refund isn’t as simple, but getting one is possible if you act quickly. In the next section, I’ll discuss how to get a HelloFresh refund in more detail.
How To Get HelloFresh Refund
Unfortunately, it’s not always easy to get a HelloFresh refund because there’s no option for one on the website. The best way to get a refund is to contact the HelloFresh team directly. One of the best ways to request a refund is through the live chat option that you can find on the contact page.
The likelihood of you receiving a refund will depend on the issue. Suppose there have been issues with your orders (i.e., missing or incorrect items). In that case, you should be able to cancel and get a full refund by explaining the situation and providing photo evidence.
Here are some of the ways you can get a HelloFresh refund:
- Request a refund via live chat.
- Call the customer service team and request a refund.
- Email the team to request a refund (firstname.lastname@example.org).
In many cases, you’ll need to return your HelloFresh order to get a refund. Other times, you’ll need to send pictures of your order. But sometimes, they will issue a refund or credit right away. You can find out what you need to do by contacting them as soon as possible.
Important note: according to HelloFresh’s terms and conditions, you must request a refund within five days of receiving your order. Otherwise, you may not be eligible for a refund.
Will HelloFresh Refund Me?
HelloFresh will refund you if you contact them within five days of receiving your order and give a valid reason for your request. You might need to return the order to receive your refund. Although getting your money back is possible, HelloFresh may offer you credit.
Of course, you likely don’t want to receive credit if you plan to cancel your subscription. So if you contact the team and ask for a refund, but they only offer you credit, explain to them that you want to cancel your subscription.
While this won’t guarantee they’ll give you a refund instead, it will improve your chances. In some instances, you might not be eligible for a HelloFresh refund.
Here are some instances where it will be challenging to get a full refund:
- You can’t provide photographic proof of the issue or are unable to return the item.
- It has been more than five days since you received the order.
- You don’t have a valid reason for requesting the refund.
It won’t be possible to receive a refund for numerous orders you’ve gotten over the last few weeks/months. You can only request a refund on a recent order that you haven’t used (remember the five-day rule).
Does HelloFresh Subscription Cancel Instantly?
HelloFresh subscriptions cancel instantly in most cases. However, if your next order is due in less than five days, the subscription will only entirely cancel after this order gets delivered to you.
So if you cancel your HelloFresh subscription but receive an order a few days later, it’s most likely because you canceled it too close to the delivery date. You shouldn’t receive any more deliveries after that one. You probably won’t be eligible for a refund on this order, but you can still contact support to make sure.
Does HelloFresh Give Partial Refunds?
HelloFresh gives partial refunds if certain items are missing from orders. For example, if an ingredient is missing, they may offer you a partial refund for that one missing ingredient. While HelloFresh gives partial refunds, they also provide full refunds and account credit.
If you contact HelloFresh and they offer you a partial refund (but you want a full refund), you should let them know. Sometimes, a partial refund isn’t helpful, especially if the missing item is essential to the recipe. You may be eligible for a more convenient solution, such as a full refund or credit.
Canceling a HelloFresh subscription is easy. All you need to do is log in to the HelloFresh website and cancel the subscription in your settings. It’s best to cancel five or more days before the next scheduled delivery to avoid being charged.
While canceling is relatively easy, getting a refund isn’t as straightforward. You must contact the customer support team to receive a refund. You can reach them by phone, email, or live chat. Requesting a refund within five days of receiving your order is essential—if you wait any longer, you likely won’t be eligible for a refund.