HEB ship items

Does HEB Ship Items?

The ease of getting your stuff shipped without having to go to the post office can be super invaluable. The shipping giant HEB has made shipping so much easier for Americans since the creation of its online store in 2015. If you’re considering using HEB’s service, these are the answers to your questions about the items they ship.

HEB ships items to all US states except California and worldwide military bases. The service has an online store where customers can order groceries, home essentials, drugs, and general merchandise. These items can then be shipped to the customer’s locations.

This article will cover answers to common questions about HEB’s shipping service – home shipping, delivery options, payment methods, and the store’s delivery service partners. Keep reading!

Does HEB Ship Items to Your Home?

shipping items to home

HEB will not ship items to your home if you live out-of-state. The service once had an option called the Ship-to-Home service for doorstep delivery with out-of-state orders. Unfortunately, this option has been disabled early into the COVID-19 pandemic, and it might be offline for good.

If you’re ordering a package from an HEB store within your state, you can choose the local delivery option. With this option, your order will be completed by an HEB shopper and brought to you by a delivery driver for a fee of $5. This option is only available for products you’re shipping from within your state, and it’s not available in all areas. You can use your area zip code to check whether you can receive deliveries. 

Another available option is a curbside pickup. With this pickup, your items will also be put together by a personal shopper after you make your order online. 

You will have to go to your local HEB store, where there are designated parking lots for curbside pickup, and text the number indicated on the sign. The personal shopper will load your items into your car right away. You can use the curbside option if you’re shipping items from an HEB store outside your state or if local delivery isn’t available in your area.

How Much Does HEB Charge for Pickup, Delivery, and Shipping?

HEB chargesCurbside delivery has a $4.95 personal shopper fee that can be waived. The delivery option also has the personal shopper fee and an additional $5 delivery fee. The shipping fees are variable, but the average cost is $5 to $10.

The curbside pickup option has a $4.95 fee for every order, but the fee has been waived for all orders worth at least $35 before taxes, discounts, promotions, and coupons are applied. If you’d like to pick up your order on the same day or the next day, the fee may apply to it. You should also note that the maximum order amount for curbside pickup is 85 items and a cost of $600.

The HEB shipping fee can vary depending on the items you have purchased and the rates of the carrier who will be shipping your purchases. When you add your purchases to your online store cart and input your ship-to address, your shipping fee will be calculated and shown to you.

Does HEB Ship Food?

If you’re wondering if HEB ships food items, you’re not alone. Many people are itching to have their favorite HEB specialties available in their states; they’ve asked tons of questions on social media!

HEB has confirmed through a tweet that they do ship food items, but only non-perishable ones. You can also order perishable groceries from physical HEB stores in your region and get them through curbside or local delivery options.

HEB ship foods

Does HEB Delivery Accept Cash?

HEB delivery does not accept cash. The store only accepts cash for in-store purchases. For an online purchase, whether for curbside pickup or local delivery, you can only pay on the mobile app using a credit card, debit card, or SNAP EBT payment option.

Does HEB Offer Refunds?

HEB offers refunds and exchanges for purchases made within less than 90 days. To qualify for a refund, you must present your order receipt. If you paid electronically, the store can locate your purchase and process your receipt with their receipt look-up feature even if you don’t have a copy.

Items that cannot be returned or refunded include:

  • Gift cards
  • Phone cards
  • Tickets 
  • Permits
  • Postage stamps
  • Clearance items

HEB’s refund and return policies are subject to rules and exceptions, and the store reserves the right to refuse to offer a refund. The 90-day rule for returning regular items doesn’t cover purchases like garden equipment, pool accessories, or holiday merchandise. These seasonal items can only be returned to HEB within 30 days of purchase with the original packaging. 

Does HEB Deliver to Apartments?

item delivery

HEB delivers to apartments with the local delivery option. If you would like a contact-free delivery, you can choose to have your items dropped off at the door. 

You will need to pay a $5 delivery fee, and you may also have to pay a $4.95 personal shopper fee. A 5% tip for the delivery driver will also be deducted from the cost of your order.

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Does HEB Use Instacart?

HEB uses Instacart for its home delivery service. You can order items from your local HEB store through the Instacart app or website and schedule your delivery for as fast as 1 hour after placing the order.

instacart app

Depending on the local HEB store hours, you order your HEB products through Instacart from about 9 am till midnight every day. Instacart will connect you to a personal shopper and allow you to schedule when you would like your purchases delivered. 

The Instacart delivery fees vary for one-hour deliveries, orders containing alcohol, club store deliveries, and orders for less than $35. The fee starts at $3.99 for deliveries above $35.

Does HEB Use DoorDash?

HEB does not use DoorDash. HEB currently uses their own private delivery and shipping services which do not currently include DoorDash. However, since DoorDash are currently expanding their services, this is a possibility in the future. 

How Long Does an HEB Delivery Take?

An HEB delivery service takes 2 working days to ship out. The additional time for your delivery to reach you depends on the logistics. Examples of factors that can determine how much time your delivery will take include:

  • The point of shipping delivery
  • The ease of transport
  • The distance of the shipping delivery to your point of local delivery.

If your order is to be shipped out to Alaska, Hawaii, or a US territory destination, it may take 1 to 2 weeks to arrive at the ship-to address.


Having your favorite HEB products out of your reach can be frustrating. If you need to get around that, a good, old-fashioned trick you can use is to have a friend or family member ship it over to you as part of a care package!

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